The pharmaceutical industry faces a challenging landscape marked by rigorous regulations, intense competition, and the pressure for constant innovation. Pharmaceutical companies can maintain their competitive edge by delegating non-core tasks to specialized service providers and focusing on their central mission – developing effective and safe medicines. Outsourcing not only grants access to skilled expertise and advanced technology but also aids in reducing costs, improving efficiency, and swiftly adjusting to regulatory changes.
UNLEASHING EXCELLENCE IN PHARMA & BIOTECH BPO
Linking you with the world's top BPOs in pharma and biotech. Quality matters. You and your clients deserve the best.
16
INDUSTRY-
LEADING
BPOS
LEADING
BPOS
Specializing in the Information pharma and biotech industry
244
PHARMACEUTICAL & BIOTECH CLIENTS
Providing services to the world's leading pharma and biotech companies.
24
COUNTRIES SERVICE
DELIVERY
DELIVERY
Exceptional front- and back-office service support capabilities in 24 countries
OUR SERVICES
Front-Office
Customer Service
Medical Information Support
Adverse Event Reporting
Technical Support
Sales and Lead Generation
Back-Office
Data Entry and Analysis
Finance & Accounting
Regulatory Compliance Support
Clinical Data Management
Pharmacovigilance
PHARMA & BIOTECH CLIENTS OF OUR GLOBAL VENDOR NETWORK
In the critical spheres of Pharma & Biotech, meticulous compliance, robust R&D capabilities, and efficient management are key to success. Our global network of BPO vendors are experts in these complex fields, combining deep industry knowledge with innovative solutions that help pharma and biotech firms stay at the forefront of medical advancement. They provide comprehensive, tailored solutions to enhance operational efficiency, streamline drug development processes, and manage intricate regulatory frameworks. Moreover, they harness the power of biotech advancements for genomic research, personalized medicine, and advanced drug discovery, ensuring your firm is ready to shape the future of healthcare. As your dependable BPO advisory firm, we connect you with these top-tier service providers, strengthening your position in the competitive pharma and biotech landscapes.
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Case Study Snapshots
Pfizer partnered with a BPO firm to manage its back-office operations, aiming to streamline its processes and reduce costs. The outsourced tasks included data management, regulatory compliance support, and finance & accounting. This move allowed Pfizer to focus on its core competencies, leading to improved efficiency and considerable cost savings.
Merck sought to improve its customer service operations without incurring extra costs. It outsourced its customer service and technical support to a specialized provider, resulting in enhanced customer satisfaction and retention. The BPO partner’s expertise in medical information support and adverse event reporting also ensured compliance with industry regulations.
Ask Us Anything
Embarking on an outsourcing journey or seeking to refine your current strategy? From inquiries about onshore, nearshore, or offshore options to in-depth discussions about industry best practices, services, processes, technologies, KPIs and their management, to industry compliance requirements, Cynergy BPO is here to assist. We're also here to share the unique solutions we've provided to businesses like yours. So, welcome to our 'Ask Us Anything' section. Remember, we're just one call away, eager to provide the answers and guidance you seek.
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Resource Center
Welcome to our Resource Center, your one-stop destination for insights and expert advice on all things related to onshore, nearshore, and offshore contact center and business process outsourcing. Explore thought-provoking content, learn from industry experts, and stay ahead in the fast-paced world of BPO.
