In a world where the landscape of education is being redrawn by digital influences, the traditional approaches of imparting knowledge are evolving. With Edtech (Education Technology), we’re witnessing a revolutionary shift from chalkboards to digital classrooms, textbooks to e-books, and passive learning to interactive and personalized educational experiences. For educational institutions and edtech startups alike, navigating this new territory requires advanced technological solutions, strategic planning, and dedicated resources. Outsourcing certain operational aspects can help these entities focus on their core objective: delivering quality education and innovative learning solutions.
SURPASS BOUNDARIES WITH EDUCATION & EDTECH BPO
Associating you with world-leading BPOs in education and edtech. Elevate standards. You and your stakeholders deserve unparalleled service.
17
INDUSTRY-
LEADING
BPOS
LEADING
BPOS
Specializing in the education & edtech industry
236
EDUCATION & EDTECH
CLIENTS
CLIENTS
Providing services to the world's leading education & edtech companies.
22
COUNTRIES SERVICE
DELIVERY
DELIVERY
Best-in-class front- and back-office support in 22 countries
OUR SERVICES
Front-Office
Customer Service and Support
Admissions and Enrollment Management
Sales and Lead Generation
Student and Parent Inquiries
Technical Support and Troubleshooting
Back-Office
Accounting and Finance
Curriculum Development and Management
Regulatory Compliance
Transcript and Record Processing
Human Resources and Payroll Services
EDUCATION & EDTECH CLIENTS OF OUR GLOBAL VENDOR NETWORK
In the dynamic and transformative realm of education and edtech, navigating the balance between technology, pedagogy, and effective management is critical. Our global network of BPO vendors excel in this sphere, bringing together deep industry expertise and innovative technological solutions that support educational institutions in meeting modern learners' evolving needs. They offer comprehensive, learner-centric solutions that empower institutions to streamline their operations, enhance academic delivery, and optimally utilize resources. Beyond the administrative efficiencies, they harness the power of edtech to support personalized learning, collaborative online environments, and data-driven instruction, thus transforming the learning experience. As your trusted BPO advisory firm, we facilitate your connection with these industry-leading service providers, empowering your educational institution to thrive in the rapidly evolving edtech landscape.
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Case Study Snapshots
Duolingo outsourced its user support and content localization functions to a contact center. This decision allowed Duolingo to focus on developing new language learning features. The BPO partner efficiently managed user inquiries and provided multi-lingual support, enhancing the user experience. They also localized content to cater to diverse audiences, contributing to Duolingo’s rapid global expansion.
Coursera outsourced their customer support and content moderation tasks to a BPO provider. This allowed Coursera to focus on expanding their course offerings and improving platform features. The BPO partner efficiently managed student inquiries and monitored course content, ensuring a seamless learning experience for users worldwide.
Ask Us Anything
Embarking on an outsourcing journey or seeking to refine your current strategy? From inquiries about onshore, nearshore, or offshore options to in-depth discussions about industry best practices, services, processes, technologies, KPIs and their management, to industry compliance requirements, Cynergy BPO is here to assist. We're also here to share the unique solutions we've provided to businesses like yours. So, welcome to our 'Ask Us Anything' section. Remember, we're just one call away, eager to provide the answers and guidance you seek.
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Resource Center
Welcome to our Resource Center, your one-stop destination for insights and expert advice on all things related to onshore, nearshore, and offshore contact center and business process outsourcing. Explore thought-provoking content, learn from industry experts, and stay ahead in the fast-paced world of BPO.
