Our Leadership
Our leadership team is composed of experienced professionals with an in-depth understanding of the global BPO industry. They are dedicated to driving success for clients and the company through strategic consulting, operational excellence, and thought leadership. Unlike "lead generators" or "brokers" often encountered in the BPO space, we possess the essential knowledge, domain expertise, and global vendor network, to effectively advise, guide, and lead clients throughout their entire outsourcing journey.
John Maczynski is an exemplary figure in the BPO industry, holding an impressive track record of 37 years of leadership experience. His global footprint spans over 30 countries, involving BPO engagements exceeding a staggering US$1 billion in value. As the CEO of Cynergy BPO, coupled with a tenure of more than 20 years at the helm of the largest global contact center, John's depth of outsourcing expertise is a rarity in this sector.
His leadership has been instrumental in driving the outsourcing objectives of numerous Fortune 500 corporations. Rejecting the standard "one-size-fits-all" approach common in the BPO landscape, John employs a consultative strategy tailored to individual client needs. He is esteemed as a thought-provoking leader, industry authority, and unwavering client champion.
John's comprehensive experience in handling and responding to countless BPO RFPs and selection procedures equips him with an uncanny ability to discern subtle differences between companies. His focus lies in empowering his clients to make informed, strategic decisions on suppliers that perfectly align with their requirements.
Industry Specialization
Clients Speak
“John exudes the highest level of consultative professionalism. He has consistently been a valuable resource in solving problems over the years, whether in the capacity of a business partner or as a consultant. His extensive knowledge of the customer contact center industry enables him to effectively address challenges, cultivate ideas, and design impactful programs. John's network spans the globe, allowing you to draw on his insights and expertise from a wide range of cultures, geographies, and best practices. I highly recommend partnering with John and Cynergy BPO. Their expertise and global reach will not only add value but also save time—an invaluable asset in today’s fast-paced business environment. ”
— Shannon Burch, VP Customer Experience, Neo Financial
“John's professionalism, timeliness, and expertise transformed what would have been a lengthy process into a swift, successful decision-making journey. I highly recommend him to anyone seeking top-notch BPO solutions.”
— Jo Cavanaugh, Director, AR Revenue Operations, Workrise
Highlights
Helt Leadership Position with the
World’s #1 BPO
In Contact Center and BPO Contracts
Bought or Sold
Contact Center and Business Process Outsourcing Experience with Fortune 500 Clients
CSO
Ralf Ellspermann stands as an esteemed luminary in the realm of BPO, carrying an impressive legacy of over twenty years of distinguished outsourcing proficiency in the Philippines. His name is synonymous with exceptional performance and unrivaled expertise in the field of business process and contact center outsourcing. Ralf serves as the CSO of Cynergy BPO and is responsible the the company's strategic direction.
Revered on an international scale, Ralf is regularly enlisted as a sought-after speaker at premier BPO conferences across Asia. These prestigious platforms include NASSCOM's Annual ITES & BPO Strategy Summit held in Bangalore, India, the 5th International Outsourcing Summit in Manila, Philippines, and the Asia BPO Summit in Mumbai, India.
Throughout his career, Ralf has received an array of accolades acknowledging his outstanding contributions to the industry. His trophy cabinet boasts the Excellence & Leadership in Outsourcing Award, the Outsourcing Executive of the Year Award, and the Excellence in Customer Service Award, each reinforcing his stature as a vanguard in the world of outsourcing.
Industry Specialization
Clients Speak
“Working with Ralf and the Cynergy BPO team was one of the best decisions we made during our outsourcing journey to the Philippines. Their deep understanding of the local BPO landscape, combined with their hands-on, consultative approach, made what could have been a complex process feel seamless. Ralf took the time to truly understand our business needs and connected us with providers that were not only cost-effective but also aligned with our quality and compliance standards. Cynergy BPO didn’t just introduce vendors—they helped us build long-term strategic partnerships. Their integrity, professionalism, and insight were instrumental in our successful transition. I highly recommend Ralf and his team to any company considering outsourcing to the Philippines.”
— James Gionfriddo, SVP, Global Outsourcing, TSYS
Ralf is an absolute pleasure to be partnered with. His professionalism, passion for his business, and understanding of his clients’ needs are both refreshing and rare. He possesses a unique quality that allows him to be flexible and engaging across all areas related to customer service, sales, and call center operations.
I have had nothing but positive experiences with Cynergy BPO, and I would recommend their services to any company that understands the GFC, recognizes the constraints in business, and shares a vision for the future. I wholeheartedly endorse Ralf and Cynergy BPO for the outstanding work they have done with me at GARMIN.
Thank you, Ralf!
— Rhiannon Lipman, Service Manager, GARMIN (Australia)
Highlights
BPO Experience in
the Philippines
Industry Awards&
Recognition
BPO Experience with SMEs as Vendor/Provider
BPO Experience as a Consultant/Advisor
